Receiving land freight in Iran: record discrepancies

Before arranging receipt

First obtain confirmation that the goods are ready for handover at the agreed point. Align the receiving person, order reference and final package-register version. Ask about the collection appointment, access and responsibility for handling or unloading; these belong in the service scope for the actual order. A destination city alone does not establish delivery to your premises or the availability of unloading equipment.

Record four facts at handover

Compare the number of packages handed over with the final register and read their marks. Describe visible condition precisely, such as a torn carton corner or a deformed crate. An exterior observation and an inspection of the goods inside are different checks. If opening packages or counting contents is needed, agree the procedure with the responsible team.

• Register version and expected package count
• References and count of packages actually handed over
• Visible condition and exact location of any discrepancy
• Date, time, location and parties present at handover

Illustrative example: an unmatched mark at receipt

Suppose the final register lists five packages and four are present at handover. Three marks match the register, but the fourth cannot be reconciled. Record three matched receipts, one package with an unmatched mark and two register references awaiting clarification. Ask the team to identify the unmatched package and establish the status of the two references. This illustrative example separates observed facts from a final shortage conclusion.

Keep discrepancy evidence traceable

Retain original photos of the observed condition alongside a view of the package mark. Send the discrepancy description, affected count and observation time to the responsible team with the order reference. Record later changes to the package so the original condition remains distinguishable from subsequent handling. Exterior photos or counts alone cannot establish the cause, liability or contents of unopened packages.

How to close the handover record

Separate what was received, what remains unconfirmed and the next agreed action. Link the team’s response and later records to the same order reference. For a PersiaCargo order, send that reference, the register and a precise description through your conversation or email. Reporting requirements, handling and any agreed cover depend on the order terms; this guide promises no fixed deadline, resolution or compensation.

Connect the discrepancy to the order record

For a PersiaCargo order, select Shortage or discrepancy in order support; change the topic to Damage if that matches the observation. Prepare the order reference, package marks, affected count, observation time and a description of available evidence. Describe evidence in the current form and agree how to share original files with the team; the form has no file-upload facility. Recording a request does not approve compensation, a refund, a return or a dispatch hold.