Start with a traceable request
For returns, exchanges, damage, shortage, discrepancies or delays, provide the order reference, affected items, observation time and a clear issue description. For an inspection report or progress update, select the corresponding follow-up topic. A request reference confirms reception only; it does not establish liability, a refund or a case outcome.
Preserve the original evidence
Keep photos or videos of the goods and packaging, carton identifiers, counts, handover records and relevant correspondence. Describe the evidence you have in the initial request; transfer originals through the agreed channel after coordination. Do not include identity documents, payment-card details or private credentials in the general request text.
Confirm before returning goods or changing transport
Return and exchange availability depends on the goods, current location, supplier conditions and service agreement. Confirm the return address, supplier acceptance, cost responsibility and next action. Do not send goods to the legal company address or an unconfirmed location; submitting a website request does not stop or change transport.
Each case requires its own review
Reporting deadlines, possible costs, liability, insurance, refunds and handling time require confirmation against the order agreement, transport documents and applicable requirements. This page does not publish a universal deadline, unconditional refund or compensation limit. If timing or cargo safety is urgent, contact the team directly as well as submitting the request.
Read handling status correctly
Online case histories are not connected yet; request written handling updates from the team using your request reference. Received means the request was recorded; under review means the team is handling it. Case closed alone does not establish that a refund was paid, a return approved or a dispute resolved. Check the written case notes for the actual outcome and action.
The next step for your order
Have your order reference and request ready; the team will confirm the next action.
Order support