Order records & assistance
Follow order progress, inspection documents and exceptions through one reference. Requests go to the team; online record viewing will be connected in a later stage.
Your order. Your records. Your next step.
Use your order reference to request actual information and assistance. The team currently provides the latest status and documents; online record viewing is not connected yet.
Send your request to the team for order-specific details.
A clear record at every stage.
Follow purchasing, receiving, preparation and handover against the same order reference. Status, event times and next actions should come from the actual order record.
The details that make follow-up clear
- Recorded stage and team notes
- Event time and latest update
- Items awaiting your details or decision
Online order records are not available in this section yet. Request an update from the team for your order's actual status.
See what was checked and recorded.
Keep the scope, expected specifications, observations and open decisions alongside the order reference. Exterior photos are different from technical inspection or functional testing.
The details that make follow-up clear
- Scope, items and quantities checked
- Recorded observations against agreed criteria
- Discrepancies, evidence and required decisions
Actual reports have not yet been connected for online viewing here. Ask the team for your order's report or an inspection review.
One reference for a clear follow-up.
Record returns, exchanges, damage, shortages or delays with the issue and evidence. Receiving a request is separate from approving an action or financial outcome.
The details that make follow-up clear
- Issue details and affected package or item
- Observation time and available evidence
- Your request and written follow-up notes
Order case histories are not yet connected for online display. The form below records a real request and returns a follow-up reference.
Request assistance with your order
Send the reference and details for order progress, an inspection report, return, exchange, damage, shortage or delay. Receiving a request does not approve it or execute an action; the team must confirm the scope and conditions for the order.
- Preserve original evidence, photos, packaging and receipts.
- Obtain written confirmation before returning goods or changing dispatch instructions.
- Timing, costs and responsibilities are reviewed under the order agreement and applicable conditions.
Request follow-up or assistance
Submit on this site to receive a reference, or build a summary to send through your preferred contact channel.
Prefer to contact the team directly?
WhatsApp uses the shared Jeton Express business account; mention PersiaCargo.